FAQ

Every LaFleur timepiece is covered by a 2-Year Warranty against manufacturing defects, valid from the date of purchase. The warranty does not extend to normal wear, accidental or water damage beyond the stated resistance, misuse, or repairs carried out by unauthorised third parties. Even during our closing sale, the full warranty applies.

Our team is available at contact@atelierlafleur.com. We reply within 24 hours on business days (Monday to Friday, 9:00 AM - 6:00 PM CET).

Enter your code in the "Discount code" field at checkout and the reduction is applied automatically. One code per order. Please note that closing-sale prices are already discounted.

Yes. After 17 years, our Paris atelier is closing its doors. Our final collections are available now with up to 80% off - once a piece sells out, it will not return.

Shipping is free worldwide - no minimum order. Full details are on our Shipping page.

Orders are prepared within 1-2 business days. Typical delivery times after dispatch:

• Europe: 3-8 business days
• United States, Canada, Australia: 6-12 business days
• Rest of the world: 8-14 business days

As soon as your order ships you will receive a tracking link by email.

We prepare orders quickly, so changes are not always possible. Email contact@atelierlafleur.com as soon as you can and we will do everything we can to help.

Confirmation emails usually arrive within minutes. Check your spam or junk folder first; if it is still missing, write to contact@atelierlafleur.com and we will resend it.

Of course. The moment your parcel leaves our warehouse we email you a tracking link. You can also use our Track my order page at any time.

Carriers occasionally run late. Check the tracking link first; if the status looks stuck or unclear, contact us at contact@atelierlafleur.com and we will investigate right away.

You have 30 days from delivery to return your order. Items must be unworn, in original condition, with all packaging and accessories. Refunds are processed within 14 days of receiving the return. To start a return, email contact@atelierlafleur.com.

Return costs depend on your country and carrier. Contact us first and we will point you to the simplest and most affordable option.

We do not offer direct exchanges. Return the original item for a refund and place a new order for the piece you prefer - during the closing sale, we recommend ordering the new piece promptly, as stock will not be replenished.

Refunds are issued within 14 working days of receiving your return (in rare cases up to 30). You will get a confirmation email; banks may need up to 3 additional days to post the amount.

We are sorry - that is not the experience we want. Send your order number and a few clear photos to contact@atelierlafleur.com and we will make it right immediately.

Our watches are built in 316L stainless steel for durability and a lasting finish, with scratch-resistant mineral or sapphire crystal depending on the model. Straps range from steel mesh to genuine leather. Exact specifications are listed on each product page.

Most models are rated 3 ATM: fine for rain and everyday splashes, but not for swimming, showering or diving. Always check the rating on your model\u2019s product page.

A few simple habits keep it beautiful for years:

• Avoid prolonged contact with water, perfume, lotions and cleaning products.
• Wipe the case and strap with a soft, dry cloth.
• Store it in its original box or pouch.
• Keep it away from extreme temperatures and strong magnets.
• Keep leather straps dry and out of direct sunlight.

Leather and mesh straps adjust with the buckle or sliding clasp. For metal link bracelets, any local jeweller can remove links quickly and safely - or write to contact@atelierlafleur.com and we will guide you.

Our quartz movements typically run 2 to 3 years on a battery. Any local watchmaker can replace it; feel free to contact us for guidance.