Refund policy

Returns & Refunds

We want you to love your LaFleur piece. If something isn't right, we'll make it right.

14-Day Right of Withdrawal

In accordance with EU consumer law, you may withdraw from your purchase within 14 days of receiving your order, without giving any reason. To be eligible for a return, your item must be unworn, in its original condition, and in its original packaging.

How to Start a Return

  1. Email us at thegoathold@gmail.com with your order number and the item(s) you wish to return.
  2. We will reply within 1-2 business days with the return address and instructions.
  3. Ship the item back to us. Return shipping costs are borne by the customer, unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will confirm your refund by email. The refund is issued to your original payment method within 14 days of us receiving the returned item. Depending on your bank, it may take a few additional days for the amount to appear on your statement.

Promotional Orders (Buy 1 Get 1 Free)

Orders placed under our "Buy 1 Get 1 Free" offer form a single promotional bundle. To receive a full refund, both items of the bundle must be returned. If only one item is returned, the refund is adjusted so that the retained item is charged at its regular (non-promotional) price.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or if you received the wrong item, contact us within 48 hours of delivery with photos and we will send a replacement or issue a full refund - including shipping costs - at no charge to you.

2-Year Warranty

Every LaFleur watch is covered by a 2-year warranty against manufacturing defects (movement, hands, dial, and case assembly). The warranty does not cover normal wear, water damage beyond the stated resistance, accidents, or misuse. To make a warranty claim, email us with your order number and photos of the issue.

Late or Missing Refunds

If you haven't received your refund after 14 days of our confirmation, first check with your bank or card provider. If the issue persists, contact us at thegoathold@gmail.com.